Privacy Policy

1️⃣ Information We Collect

To provide you with a complete, secure, and compliant online gaming experience, bp99 collects certain categories of personal information. We only collect what is strictly necessary for the purposes described in this policy.

The types of information we may collect include:

• Identity information: full name, date of birth, gender, and nationality.
• Contact information: email address, phone number, and residential address (including city such as Dhaka, Chittagong, or Sylhet).
• Account credentials: username and encrypted password.
• Financial information: deposit and withdrawal transaction records, payment method details (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Technical data: IP address, device type, browser type and version, operating system, and usage logs.

2️⃣ How We Use Your Information

bp99 uses your personal information solely for legitimate, clearly defined purposes. We do not use your data for any purpose beyond what is outlined below:

• To create and manage your bp99 account and verify your identity.
• To process deposits and withdrawals securely, including transactions via bKash, Nagad, Rocket, and Upay.
• To deliver a personalised gaming experience, including cricket betting, live casino, and slots recommendations.
• To send service-related communications such as account alerts, promotional offers (where you have opted in), and important policy updates.
• To comply with responsible gaming obligations and detect unusual account behaviour that may indicate problem gambling.

3️⃣ Cookies and Tracking Technologies

bp99 uses cookies and similar tracking technologies to improve site functionality, analyse user behaviour, and remember your preferences. Cookies are small text files stored on your device that help us provide a more consistent and efficient experience. The types of cookies we use include:

• Essential cookies: required for core site functionality such as session management and account security.
• Analytics cookies: help us understand how visitors navigate the site so we can improve the experience.
• Preference cookies: remember settings such as language selection and preferred payment method.
• Marketing cookies (where consented): used to show relevant promotional content based on your interests and activity.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on bp99.

4️⃣ Data Sharing and Third Parties

bp99 does not sell, rent, or trade your personal information to third parties. We may share limited data with trusted partners only when it is strictly necessary to operate the platform and deliver our services. Any such partner is bound by strict confidentiality agreements and data protection standards. Sharing occurs in the following circumstances:

• Payment processors: to facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and international card networks.
• Game providers: technical data may be passed to licensed game studios (such as Pragmatic Play or Evolution Gaming) to deliver their games on our platform.
• Regulatory and legal compliance: where required by law or in response to a valid legal request from competent authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection laws. We do not permit our third-party service providers to use your personal data for their own purposes.

5️⃣ Data Retention

bp99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. For active accounts, data is retained throughout the duration of the account relationship. If you close your bp99 account, we will retain certain records for a minimum period required by applicable regulations to satisfy anti-money laundering obligations and responsible gaming audit requirements.

After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

6️⃣ Security Measures

bp99 implements robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers.
• Encrypted storage of sensitive account credentials and payment information using industry-standard hashing protocols.
• Strict access controls ensuring only authorised personnel can view personal data, and only on a need-to-know basis.
• Regular security audits and vulnerability assessments to identify and address potential threats to data integrity.

While we take all reasonable steps to protect your personal data, please be aware that no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights or freedoms, we will notify you promptly in accordance with applicable laws.

7️⃣ Your Rights as a User

As a bp99 user, you have certain rights with respect to your personal data. You may exercise these rights at any time by contacting our support team. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request corrections to inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8️⃣ Children and Minors

bp99 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that your child has provided personal information to bp99, please contact us immediately so that we can take appropriate action. Any accounts found to belong to minors will be suspended and any associated funds will be subject to review in accordance with our Terms and Conditions. We strongly encourage parents and guardians to make use of parental control tools to prevent underage access to online gambling platforms. The following user rights apply with particular importance in this context:

• We may request proof of age at any stage of account verification. Failure to provide valid proof of age will result in account suspension.
• If we discover an account holder is under 21, all transactions made during their time on the platform will be voided and any deposited funds returned where possible.
• bp99 is committed to safeguarding vulnerable persons, including young people, from the potential harms of online gambling.
• For more information on how we protect vulnerable users, please refer to our Responsible Gaming page.

9️⃣ Changes to This Policy

bp99 reserves the right to update or amend this Privacy Policy at any time in response to changes in law, technology, or business practices. Any material changes to this policy will be communicated to registered users via email notification or a prominent notice on the platform prior to the change taking effect. The effective date of the most recent revision is displayed at the top of this page.

Your continued use of bp99 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any revised terms, you should stop using the platform and contact our support team to discuss your options.

🔟 Governing Law

This Privacy Policy and any disputes arising from or in connection with it shall be governed by applicable laws. bp99 operates as an online platform serving players primarily based in Bangladesh. We are committed to maintaining practices that are consistent with internationally recognised data protection principles, including transparency, data minimisation, purpose limitation, and security.

Any questions or concerns relating to the legal basis of this policy, or regarding your data protection rights, should be directed to our support team. We will respond to all such enquiries within a reasonable timeframe.

📞 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bp99 handles your personal data, please do not hesitate to get in touch with our support team. We are available 24/7 to assist players across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in the country.

You can reach us by email at [email protected]. Our team is dedicated to resolving any privacy-related concern as quickly and transparently as possible. For responsible gaming support or account-related queries, please visit our FAQ page or Responsible Gaming section for further guidance.